Support

Contact us

Email us and we'll get back to you as soon as we can. Please include your account email and a short description of the issue (and a screenshot if it helps).

Or write directly to kingsley.abia92@gmail.com — we aim to reply within one business day.

Subscriptions & billing

Invoice Genie Pro is an auto-renewable subscription (£5/month or £51/year). Billing is handled by Apple and Google, so you manage or cancel it in your store account:

• iPhone/iPad: Settings → tap your name → Subscriptions → Invoice Genie.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions.
• Switched devices or reinstalled? Open the upgrade screen and tap Restore purchases.

Common questions

• Create an invoice: tap the + button, choose a client, set the issue date and payment terms, add your work, preview the PDF, then share it.
• Fixed fees, units, hours or monthly retainers: choose Single quantity, enter the quantity and rate, and the line total updates immediately. For a monthly retainer, use quantity 1 and your monthly fee.
• Day-rate work: choose Date range → Per day, enter your day rate and work dates, then switch on Skip weekends or exclude individual non-working dates.
• Hourly work across several days: choose Date range → Per hour, then enter hours per day, your hourly rate and the date range. The app derives the billable days, hours and total.
• Monthly repetition: after an invoice is completed, Pro users can open its detail screen and turn on Repeat monthly. This is separate from billing a monthly retainer in the builder.
• Dates and totals: Due on receipt, Net 7, Net 14 and Net 30 calculate the due date from the issue date. Subtotal, VAT and grand total update as you type.
• Unsaved work: a work-in-progress invoice is saved locally as you type and can be restored when you return to the builder.
• Send or export: from the preview, tap Share to send by Mail, WhatsApp, Drive, or save to Files.
• Track invoice status: open an invoice to mark it Sent or Paid, or leave it as Draft; overdue is flagged automatically. Statuses are records you update manually.
• Add your logo & details: Business profile tab → edit your name, address, logo, and invoice defaults.

Payments and bank details

The current version of Invoice Genie does not collect bank account or payment-card numbers and does not process client payments. It creates invoice documents and keeps the Draft, Sent, Paid, or Overdue status you record. Subscription billing for Invoice Genie Pro is handled separately by Apple or Google.

Request account deletion

You can permanently delete your account and associated data from the Profile screen in the app. If you cannot access the app, email kingsley.abia92@gmail.com from the email address linked to your Invoice Genie account with the subject Delete my Invoice Genie account.

After verifying your request, we will permanently delete your account, business profile, saved clients, invoices, and sign-in information, except for limited records that we are legally required to retain.

Deleting your Invoice Genie account does not automatically cancel an active Apple or Google Play subscription. Cancel the subscription in your store account first.

For more about how we handle your information, see our Privacy Policy. Your use of the app is covered by our Terms and Conditions.